On two separate occasions a door in my home got locked without there being a key to unlock it. Bill responded quickly and resolved the issue to my satisfaction. Both times he was professional and friendly and made me feel comfortable and confident in his work. It is clear that he has a passion for what he does and is not just another locksmith trying to make a living. I highly recommend Bill and know he will do a great job. You probably will learn more about locks than you ever wanted to, but his love for his work is infectious.